Courier and Delivery time
Case Store is partnering with Australia Post using eParcel to deliver both domestic and international orders.
All shipment requires signature on delivery. We also accept PO BOX and Parcel Locker addresses only for orders less than $500.
For NSW, ACT, VIC and QLD locations, REGULAR shipping will take 2-4 business days to METRO AREAS from the despatch date otherwise 5-8 business days to REGIONAL AREAS. EXPRESS shipping will take 1-2 business days from the despatch date to METRO AREAS otherwise 3-5 business days to REGIONAL AREAS. We only do EXPRESS shipping to WA, NT, SA and TAS which will take 2-3 business days to METRO AREAS from the despatch date otherwise 5-8 business days to REGIONAL AREAS. Number of days to be despatched from our warehouse is indicated on the availability section of each product.
For instance "Despatched within 7-14 days" means that the product will leave our warehouse after 7th business day but before the 14th business day. With regular shipping to NSW METRO AREAS, you would expect to receive the product the quickest after the 9th business day otherwise the latest by the 18th business day.
We also offer EXPRESS SHIPPING to our customers who require to receive the product sooner. The rate is stated on the RATES section. Express shipping to metro areas will take 1-2 business days from the despatch date including WA, NT and Tasmania. Regional areas may take longer than 2 business days. Express Post Service is usually provided by Australian Post, Couriers Please or Star Track Express.
If you need delivery by a particular time or method, then we will attempt to meet that requirement. We do not accept responsibility for delays caused by the courier; for delays because the address provided by you is incorrect; because nobody is available to sign for a delivery; because your order is too late in the day to be shipped that day; or any other reason outside our control. We will use our best endeavours to meet a specific delivery requirement, but time is not of the essence. We limit our liability for any delay to the charge we have made for the carriage even if the delay was our mistake.
Carriage is at your risk. This means it is your loss if the goods are damaged or lost on the way. You can pay for insurance to cover that risk if you wish. Please make this clear when ordering and we will charge for any additional insurance cover requested.
You must inspect goods and notify us of any discrepancy or damage within 24 hours of receipt.
For NSW, ACT, VIC and QLD, REGULAR Shipping is $7.95 or FREE for all orders over AU$95 inc GST. EXPRESS Shipping is $9.95.
For WA, TAS, SA and NT, we only do EXPRESS Shipping for $9.95.
We use Australian Post Third Party quoting system. The quoting process will appear during the checkout process.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations in particular those with built-in lithium battery.
All goods are subject to availability.
Availability information is updated every 24 hours during business days. “Despatched within 1 to 2 days” indicates that the product is in stock and ready to be despatched within 1-2 days. However there is no guarantee that we have availability more than 1 product and in any occasion the product may have been purchased on the same day by another customers while the availability information is yet to be updated. Other availability which indicates despatched more than 5 days such as “Despatched 7 to 14 days” indicates that the product is on back order from distributor. The information given is an estimated arrival time (ETA) from the distributor and can be used only for estimation. Please note that ETA may change from time to time and Case Store Australia does not have control to any delays however we are trying our best to give you the most up to date information.